There is no ASCOM standard for AO. Here is the complete list of device interface standards:...
No, I'm recommending that you not use bias frames. You need to use dark frames. For flat frames you need matching flat-darks.
Yes, of course. The only difference is that I don't recommend using bias frames / dark frame scaling during calibration. CMOS sensors in...
We have a version called STC-428-P that is built specifically for photometry, as it includes a filter wheel that accepts standard photometric...
I don't know anything about the UPV3. That said, a custom cable can of course be built. Notes: The pinout for the connector is in the manual...
I think Tim might have the flu... if so he might be out of commission for a bit. :( We're just getting everything up and running again after the...
We have a standard RMA process. @Tim can help you with that. Whatever you do, do NOT try to fix an STX shutter issue yourself. They have to be...
Normally I'd ask for FITS frames... but this looks like very much like a sticking shutter. Make sure that the screws used to hold the nosepiece...
You might be able to view a bigger piece of a high resolution image without zooming out... but you will also need good eyesight!
This is very old hardware that is no longer supported. That said, you might try contacting our authorized independent service and repair center -...
Always use the optical back focus. Period. Please note that machining tolerances are on the order of +/- 0.25 mm, and that these can stack up.
Good to see that it worked as expected. Yes we can likely repair it if this becomes a problem. We do have limited parts remaining for STX; as I...
No problem doing that. There's a feature in the menu/toolbar system for adjusting the size of the icons, which will be useful because they will...
That might just be a software thing. On the API side (that's the driver interface), the COM port is ignored if you select a model that doesn't...
The CCD is mechanically pressed down onto the cooler stack by a spring-loaded assembly that also performs the function of a light shield. So that...
Okay that's not a light leak then. The only possible reasons then would be: IR Preflash LEDs not working correctly (there's a failure mode...
Sounds like you're doing these tests on your desk, since you didn't supply any images of stars. The camera shutter can't completely block...
Looks like the wheel is staying busy. That might mean that it never finds the end position, which suggests a problem with the carousel sensor...
The CFW8-A was discontinued in 2006, so it's difficult to provide technical support now. TheSky does some weird things to our error codes. Can...
Sorry yeah there's been several versions of the cables over the years. Confused wording there. When wiring up the Kycon connector it's very...
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