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  1. Adam Robichaud
    Post

    Resolved Waiting for filter wheel

    No response from the hardware team yet. I've pinged them for input again. Can you confirm you're using all manufacturer-supplied cabling and...
    Post by: Adam Robichaud, May 12, 2021 in forum: Aluma CCD Series
  2. Adam Robichaud
    Post

    Staff Assigned: Adam Robichaud Request : SDK and linux&macos driver

    At this point we're not able to offer 2.0.2.0 on Linux platforms. We were hoping to update them with this release, but some platform-specific...
    Post by: Adam Robichaud, May 10, 2021 in forum: Aluma AC Series CMOS
  3. Adam Robichaud
    Post

    Staff Assigned: Adam Robichaud Request : SDK and linux&macos driver

    Hi gwangui, check your private messages.
    Post by: Adam Robichaud, Apr 21, 2021 in forum: Aluma AC Series CMOS
  4. Adam Robichaud
    Post

    Resolved SBIG STF-8300M, noisy and uneven darks after fw update

    I was able to log into Georg's computer and do some troubleshooting. His EEPROM was missing an eGain and serial number entry, but the camera's AD...
    Post by: Adam Robichaud, Apr 6, 2021 in forum: STF Series CCD Cameras
  5. Adam Robichaud
    Post

    Resolved SBIG STF-8300M, noisy and uneven darks after fw update

    Hi Georg, I can fix that for you, but I'll need two things: 1. Can you confirm your serial number for me? The one you provided up-thread isn't...
    Post by: Adam Robichaud, Apr 5, 2021 in forum: STF Series CCD Cameras
  6. Adam Robichaud
    Post

    sbigudrv.dll 64 bits version

    Let us know if you encounter any issues!
    Post by: Adam Robichaud, Mar 9, 2021 in forum: CCDOPS and SBIG Universal Driver (Retired)
  7. Adam Robichaud
    Post

    sbigudrv.dll 64 bits version

    Hi Cyril, The x64 binary of 4.99.8 of SBIGUDrv is available for download here. It was built using MSVC 2017. Note: we do not distribute this...
    Post by: Adam Robichaud, Mar 9, 2021 in forum: CCDOPS and SBIG Universal Driver (Retired)
  8. Adam Robichaud
    Post

    Aluma now won't connect now

    I was able to log in and do some troubleshooting. The issue was that you had your StarChaser camera selected for both camera 1 and camera 2 in DL...
    Post by: Adam Robichaud, Feb 24, 2021 in forum: Aluma AC Series CMOS
  9. Adam Robichaud
    Post

    AO Control Hanging Up when AC4040 Image downloads

    Hi Greg, would you be willing to let me log in via TeamViewer and try to troubleshoot? I have a beta version of the driver that may help resolve this.
    Post by: Adam Robichaud, Feb 17, 2021 in forum: Guiding and Adaptive Optics - StarChaser and AO
  10. Adam Robichaud
    Post

    Resolved Selecting Wrong Filter

    Hi Mark, Can I log in remotely via TeamViewer so I can collect a baseline of information? -A
    Post by: Adam Robichaud, Feb 12, 2021 in forum: STX and STXL Series Cameras
  11. Adam Robichaud
    Post

    Staff Assigned: Adam Robichaud STC-7 Drivers for Linux and MacOS

    Support for USB3 cameras on macOS is on hold while we wait for FTDI to resolve a bug we reported several weeks ago. USB3 camera support on Ubuntu...
    Post by: Adam Robichaud, Feb 10, 2021 in forum: STC Series CMOS
  12. Adam Robichaud
    Post

    Resolved Bug ?? with 2x2 binning - STC-7

    I sent you a private message with the fix/install instructions. If anyone else is experiencing this issue, comment here and I'll set you up with...
    Post by: Adam Robichaud, Feb 4, 2021 in forum: STC Series CMOS
  13. Adam Robichaud
    Post

    Resolved Bug ?? with 2x2 binning - STC-7

    Hi Tim, if you're available I'd also like to set you up with a beta version of our driver that should resolve the issue.
    Post by: Adam Robichaud, Feb 4, 2021 in forum: STC Series CMOS
  14. Adam Robichaud
    Post

    Hot plugging STC-7

    Hi Paul, would you be willing to demo the issue for me over TeamViewer? I should be free in about an hour if that works for you.
    Post by: Adam Robichaud, Jan 25, 2021 in forum: STC Series CMOS
  15. Adam Robichaud
    Post

    Resolved Waiting for filter wheel

    To close the loop: it looks like the camera is reporting the filter wheel is in the FWBusy state, and MaxIm DL is dutifully waiting for it to...
    Post by: Adam Robichaud, Jan 25, 2021 in forum: Aluma CCD Series
  16. Adam Robichaud
    Post

    Resolved Waiting for filter wheel

    Send me a private message with your TeamViewer connection details and I'll squeeze you in ASAP.
    Post by: Adam Robichaud, Jan 25, 2021 in forum: Aluma CCD Series
  17. Adam Robichaud
    Post

    Linux SDK?

    We don't distribute armv6, but we *do* distribute arm64. The latest version of the SDK is not currently supported since we're working with our USB...
    Post by: Adam Robichaud, Jan 15, 2021 in forum: Aluma CCD Series
  18. Adam Robichaud
    Post

    Resolved Waiting for filter wheel

    Could I log in and troubleshoot via TeamViewer?
    Post by: Adam Robichaud, Jan 11, 2021 in forum: Aluma CCD Series
  19. Adam Robichaud
    Post

    Resolved Waiting for filter wheel

    Have you checked that the physical connection between the Filter Wheel and the camera is good and solid? Sometimes bad connections can look like a...
    Post by: Adam Robichaud, Jan 7, 2021 in forum: Aluma CCD Series
  20. Adam Robichaud
    Post

    Aluma 694 disconnecting from MaximDL

    I'm about to sign out for the evening, but I'll touch base with you tomorrow morning.
    Post by: Adam Robichaud, Dec 17, 2020 in forum: Aluma CCD Series
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