This is, unfortunately, a limitation of the COM platform and how DLLs are instantiated/used within them. In short, this is not a configuration we...
Have you tried running MaxIm DL v6.21? We made some changes to the guiding algorithm/plugin that shore up guider operations. We also attempted to...
Upgrade how? Like to enter it in MaxIm DL, or upgrade it to MaxIm DL Pro/Pro Suite on the web store?
Sorry for the confusion. I've re-run your request through our system with that serial number, and it appears to have been successfully issued. You...
Hi Mike, Can you do me a favor and take a screenshot of the DL Config window in MaxIm DL? This is accessible via: Camera Control > Camera 1 >...
The good news: It would appear that MaxIm DL 6.21 has fixed the issue with the FITS key callback throwing errors. The bad news: It would appear...
Don't worry about that error—it's a holdover bug from the early days, and we've got it on the list of things to fix. It shouldn't affect your...
Ok, so I touched base with Paulo today and ran some diagnostics: 1) to the best of my knowledge, it looks like the guider is plugged into the...
So I'm logged into your PC, and I'm not able to reproduce the error. Can you walk me through the steps you've taken that produced the error? -A
Hi Paulo, I should have mentioned that I need the camera plugged in in order to do any work. Whenever you get this, please ensure the camera is...
Hi Roger, They're the setscrews responsible for adjusting and focusing the pick-off mirror (and locking it in place). It would appear that...
Hi Paulo, I was hoping to get to this today, but it got away from me. I'd like to log in remotely and try to troubleshoot this. Do you have a...
I was able to log in and get Roger up and running. His install defaulted to threading turned off. He's enabled it on both his machines, and things...
Any time today is fine. Just send me the updated password in our private message thread whenever you're ready and I'll log in ASAP.
Hi Roger, can we try another remote session via TeamViewer? It sounds like this is a separate issue from the WiFi problems you were experiencing.
I just logged into Jason's system and did a redownload and uninstall/reinstall. That seems to have resolved the issue. I suspect it was a...
I can. Send me a message with your connection details the morning of, and I'll touch base with you then.
Hi Jason, sorry for the prolonged silence. If you're available to demo the issue remotely any time this week, I'd be happy to help. Just let me...
If your camera is detected and usable in CCDOps lite, then the drivers are installed correctly. The Firmware updater is (unfortunately) not...
Sorry about the confusion Greg, Colin's assessment is correct; though we're nearing the start of beta testing for AO functionality with the Aluma...
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