Is this a new installation or new computer? Have you installed any operating system updates? What software are you using? e.g. MaxIm DL Pro...
Hi Tom, my colleague @Tim handles repairs and will be in touch.
Confirmed shutter is not sticking. What was the ambient temperature at the start and end?
That's quite a story. I wish you clear skies and good observing!
I'm going to ask my colleague @Doug to comment. I'm not certain if the shutter is sticking a tiny bit - there is a small adjustment that can be...
My colleague @Tim manages repairs and so I will ask him to comment.
That is an illusion or visual artifiact caused by the zoom algorithm in whatever software you are using (eg MaxIm DL) - it is trying to fit 61...
This sounds like it is operating properly. If you find anything anomalous, let us know.
Glad to hear this is working now.
Check the Windows Device Manager to see if it is showing up as a COM Port. If you see Unknown Device, then likely the device driver is not...
Hi I will reply in the private message (PM).
Yes. Yes, upgrading the memory would be a good idea if you buy a camera with more pixels. It is the same electronic download for the trial or...
Perfect! Glad to hear that was the missing piece and things are working normally. In MaxIm LT, on the Camera Control, Expose tab, you can...
I just sent Rachel a link to the drivers.
Hi Rachel, I will send you a link momentarily.
My colleague @Doug may be able to provide guidance - eg # focus turns. There's two "variables" you have to work with. Position of pick off...
Hi Bill. Let's try to break this down into pieces, otherwise it will be a bit of muddle trying to sort it out. A) Software and hardware setup to...
Safe travels and clear skies, Stan!
A better approach might be: Spray the cable end, wipe off any excess drops, and insert/remove it from the camera a few times. That way, less...
Separate names with a comma.
