The camera was manufactured in January 2008 and left the factory with the usual KAI-2020M sensor. Likely onboard components have failed, and are...
Michael, a couple of points: When new, the ST-402 has a Delta T of approximately 25C - so it will cool at most 25 Celsius below ambient, which is...
Hi Jim, Please fill in this RMA request - one request per camera - and my colleague @Tim will assist: https://diffractionlimited.com/request-rma/
Lastly, you might try testing the Icron with a short fibre optic cable - put the remote unit close to the computer local unit. It could be the...
You might want to hire a Professional licensed Electrician to fish that optical fibre through the conduit, so that it doesnt get stressed when...
Or grab a laptop... Install SBIG Driver Checker, run the update to install the drivers, plug in the USB to the camera, and test.
Hi Catrina, Have you tried connecting the camera directly to a USB port on the back of a PC via a known-good (6 foot/2m) USB 2.0 cable? In other...
What were the original symptoms? What is the camera serial number? Normally people contact us for repair assistance when they have a problem,...
Here's another way to check - of you kept the original filter boxes: - Baader filters often came in a plastic box that slid apart (like a drawer)...
You may wish to order a second desiccant plug. We usually have them in stock or less than a week:...
Out of curiosity, when is the last time you baked the desiccant?
Vince, I can confirm that the ASCOM gain settings are not getting through to the underlying driver as expected; so it seems if you set the gain...
The top article was revised as of 2025-08-13 for x64 64-bit drivers and changed links to reflect current info.
We can reproduce the problem and are investigating it. Some other discussion in this thread:...
Thanks for the details. We'll have to look into it, and it will be at least a week.
Great news - thanks for confirming. Hmmm.... I'm not sure exactly what you experienced. Did you change the ASCOM properties to Low Gain, with a...
Developer is looking at the code. @Doug is building a mechanical simulator so testing can be done regardless of weather.
Can you provide more information? 1. What software specifically is giving a "receive timeout"? 2. is there an error code? 3. is there a log? 4....
You can order them from our website (eg use a departmental Visa or Mastercard as that's usually fast and easy): Power supply with cable:...
That sounds like a decent plan. Another customer is using these - I am skeptical, however he says it works:...
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