Here's a guide on how to collect driver logs: https://paper.dropbox.com/doc/Collecting-SBIGUDrv-Logs-o0g0LaUnOGvXS7fGCjMp8 WRT my comment on your...
The beta does introduce changes to the guiding/image acquisition algorithms, and may very well have a stricter grasp on the various state machines...
We turn VDD off during acquisition in all modern cameras with exposures longer than 3 seconds, so that setting doesn't really do much except...
Hi Merrel, Thanks for submitting this error report. Feel free to disable the logging I enabled on your PC over the phone. We'll investigate the...
Thanks for the update Dean. We're still working on the issue, but the tests we're running are giving results that are a little perplexing....
Samuel, do you have FITS files you can forward us that demonstrate the amp glow? We're investigating the issue, but need to compare levels to see...
According to the manual, available here: http://diffractionlimited.com/wp-content/uploads/2016/05/operating_manual_for_sg-4_autoguider.pdf "The...
We haven't forgotten about you — we're just swamped, so things are moving slowly. We're still investigating the required permissions for KEXTs,...
On the topic of brick walls, here's a rough status update of where we stand. I've got a signed installer that should get users of STT, STF, ST-i,...
That's OK. If you can come up with a bench repro, that will help our case. It's also possible this is a new issue, with similar symptoms to the...
Robert Mueller — Do you have any SBIG Driver logs demonstrating the issue, so I can investigate?
No worries, Pat! I'm glad things worked out for you. Please don't hesitate to let us know if you experience any further issues! Cheers, -Adam
I'm free all week, 9-5 EST, so let me know what time works best for you, and I'll accommodate. I doubt a firmware update would be necessary, but...
Hi Pat, Usually you can manually update the driver selection in the Device Manager to use the appropriate driver (32, or 64 bit with firmware)....
OK! Let us know if there's anything we can do for you.
For the record: the driver, and firmware, was designed to mirror the internal and external shutters until very recently.
Correct.
Hi Richard, Sorry I didn't get back to you sooner. I was going through my support inbox, doing some "spring" cleaning, and found this. Are you...
Should be fixed now.
Thanks for the heads up, Colin — I'll make a redirect ASAP.
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