I'm investigating — but for now, I would definitely advise turning "Asynchronous USB IO" on in the case of STL cameras (perhaps indefinitely) if...
My pleasure! Let us know if there's anything else we can do.
The changes are now live. If you experience any further issues upgrading, please let us know.
FYI: I believe we've found and corrected the issue on our test environment. We have a few other changes we'd like to test more thoroughly before...
Hi Michael, I'm looking into your issue now. Please stand by. -A
The investigation is ongoing. At the moment, we've had limited success reproducing the issue, but error logs from different users are pointing to...
Martin: you could try turning everything off except: • Read COM Pipe • Write COM Pipe • Async Read • Async Write That's still a large portion of...
@Mark Hanson - I've updated your account with the license information required to access our MaxIm DL support forms. You should be able to...
Hi Mark, You need to register your account with a valid MaxIm DL support license in order to access that page. You can do so here:...
Have you noticed any OS Errors popping up in CC_QUERY_COMMAND_STATUS calls that *don't* fail?
Hi Karen, Thanks for the report, and repro instructions. I'll do a focus run using my development unit as well, to see if I can capture the error...
That last log from Karen helped a lot — it's basically narrowed down the field of potential causes to "false positive" write requests (with the...
I don't think the error you saw was the error we're hunting after — though if it is, then this could be an issue with sbigu64.sys — but it is the...
Sorry for the delay — because the changes were in such a critical section of the code, we wanted to make sure it was as stable as we could make it...
I may have found a minor glitch in the framework itself, as well. Update for that coming shortly.
The current operating theory is that the operating system is getting overloaded with rapid-succession calls to our USB Write function (or more...
FYI — we're reviewing some further enhancements to the debug logs, since our last changes didn't capture the error as we'd expected, but we want...
Unzip the attached framework file, and place it in /Library/Frameworks. It's been signed using our updated code-signing certificates, and is...
Unfortunately that likely implies a timing error, which doesn't make catching it with logging turned on impossible — just less probable.
@rlancaste — the arm driver is a separate issue, but we may be able to accommodate a cross-compile if you open a separate support ticket.
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