Hi Anna, Can you provide the serial number of each camera? It is on a silver sticker on the side of the camera body. General comment: There is...
So you've resolved your issue?
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It's the same answer. Because it is a full frame CCD, not an interline CCD, it requires a mechanical shutter to cover the sensor while it is being...
The problem was non existent when you received the equipment back. It didn't magically fail. "Error opening camera in dual chip mode" - the...
This is indicative of a hardware problem, likely with the USB or the computer.
I did not say that the bright star recognition problem is directly related; however this is still an error that must be fixed, as it impacts a...
Mark - I just spotted something that could be giving you a problem. Go into MaxIm, File... Settings, Site / Optics and fix the Optics parameters...
Thanks for the report.
I'll ask my colleague @Adam Robichaud to get in touch.
It turns out it was in the bottom of a box in the warehouse in the shipping area; process step was missed. Sorry about that!
I'll ask my colleague @Tim who handles repairs to assist.
Straight through. I'll ask @Tim to have them track it down.
0.1s if I recall correctly.
Yesterday afternoon's geomagnetic storm gave us a wee bit of light pollution - Last night's aurora, North of Toronto, Canada. Looking north:...
Repairs managed by @Tim - I'll ask him to review and comment.
If I recall correctly, you need the MOAG-A for SBIG STL/AOL with the 2" STL adaptor. If you've already got the hardware, you could prototype it,...
Not recommended. The AO-8 optical diameter is too small for the large 24mm x 36mm sensor size of the STL-11000M. Severe vignetting and...
Acknowledged; we'll investigate. My sincere apologies on behalf of our team.
I did a bit of digging. C:\Program Files (x86)\Software Bisque\TheSkyX Professional Edition\TheSky64 has SBIGUDrv.dll version 4.9.9 build 8 Found...
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