Let's try updating you to our nightly build. I'd like to see if this resolves the issue for you. Check your private messages shortly. Cheers, -Adam
Katherine, This is likely a result of the readout times taking longer for saturated images, though I'm not sure exactly why our timeout would be...
I finally got access to the FTP server, but I didn't see anything that could have been your log file. Could you zip everything together with the...
Hector, Can I get your camera's version of sttga.bf2, and sttusb.bf2 (found on SBIG Driver Checker 64's "Firmware" tab)? EDIT: Sorry, I just saw...
Hello Kim Byungcheol, Can you send me the following information? - Your installed version of SBIGUDrv.dll. This is found in SBIG Driver Checker...
Hello Bryan, Katherine, Error code 8, Rx Timeout, is commonly an issue with either the driver, firmware, or hardware. It's a general catch-all...
Any information you can give to help us reproduce the issue would be appreciated.
It's possible that the logging is slowing down the process enough that it's preventing the error from occurring... That's problematic when it...
Fingers crossed that was just a fluke, but we're going to keep investigating regardless. Hopefully we'll have a fix out soon, and you won't have...
If this is the same bug, you should be able to let the camera sit with the coolers running, doing nothing else (no exposures, etc) and have the...
Hi Eric, We're investigating a firmware bug with the STT-8300's cooler, and we're working to resolve it. I suspect you're seeing this issue....
It's my pleasure! What issues are you having with the new driver? To answer your questions: 1. The updated driver should work well with older...
If you are not experiencing any issues with your camera, you do not need to update your firmware. Firmware version 2.43 is already out of date,...
That's correct — a log with the new driver, please. Those checkboxes are likely fine. You can also run the log with the "All" button checked, if...
Hi Andrea, First thing's first, can you describe your setup? Are you using any USB hubs, extenders, etc? Also, I'll need an SBIGUDrv log file...
Before sending your camera off for a hardware test, would you be interested in letting me take a look over TeamViewer? I haven't been able to...
Hi Nor, Can you give me the version numbers for SBIGUDrv, and your STF's firmware? Cheers, -Adam
Based on the information Bob provided, I have a suspicion that this problem is peripherally related to another issue we're tracking down with AO...
There was an issue a few months back where SBIGUDrv was inverting some guide chips, but that was resolved almost immediately. Which version of...
That's more than likely an overscan region of the chip that we use for bias offset calculations. It's pretty standard to not have the whole CCD...
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