Are the bias and dark frames clean? Try powering everything off, and disconnect the Remote Guide Head (RGH) cable on the main camera body. Then...
I'll ask my colleague @Tim to get in touch.
What size focuser draw tube do you have, and what do you have for a scope? A 2-inch nosepiece is not sufficient for an STX_16803 or AC4040. Those...
Hi Greg, we have a machine and camera in our production area where we can reproduce the HDR issue - we think this is what you are seeing. We're...
Oblong stars? Which direction are they oblong - eg RA axis direction? When's the last time the mount had maintenance - eg grease change, spring...
Hi Alan, 5.1.1.0 is actually the last, but it really is just there to add dual filter wheel support for certain cameras. I think you should be...
One more thought: When you download and install the driver checker, it actually includes a version of the drivers (4.9.9 build 7) as part of the...
Ok thank you.
Can you confirm what versions of software you have? MaxIm DL Pro - current is 6.50 or 7.0.3 - Help... About will show you. ASCOM Platform -...
I think that error is a software bug. We'll need to investigate.
Did you flip the address switch inside the second wheel?
To send it in for repair, complete this form: https://diffractionlimited.com/request-rma/ The my colleague @Tim will provide information on...
Was the failure at this time? 08:22:20>4 Filter wheel moving to position 5 08:38:46$4 Camera Sequence Aborted
Am tied up at the moment and will try to come back to this.
So check your power supply, power cabling, and the status LEDs on the side of the camera. Check for a voltage drop - the status LEDs on the side...
Ok, so this sounds like a communication failure. Start by checking this - don't miss anything:...
As the auto mechanics say, "no fault found"... The log looks fine, no errors, the 10 minute exposures start and stop properly, filter wheel moves...
Glad to hear this is resolved.
Is this a new problem? Getting increasingly worse? How can you see the shutter move? What version of software and drivers do you have? A...
Does the filter wheel find the home position when you initially power it up? e.g. it will spin the wheel until it finds filter #1. What is the...
Separate names with a comma.
