The main reason for shutters getting stuck when a filter wheel is installed is that non-standard, i.e. too long, screws are used. That blocks the...
I'll ask @Tim to help you with that.
A couple of months after you purchased your camera, we released an improved version called the Aluma AC455ME - "E" for enhanced cooling. This...
What is your camera serial number?
Yes, that agrees what I said in my last message.
Maybe give it one more desiccation cycle.
When installing older releases of MaxIm DL under Windows 11 you may not be able to enter your license successfully. This is due to changes...
The old ST- series camera firmware would zero the image if it detected that the sensor was not working. (A decision I never agreed with... it...
That's how my own observatory is configured. I use an Eagle 4 Pro.
Tip for pulling cables delicately - attach the cable to the fish using electrical tape, wrapped many times so it's pulling on 8 or even 12 inches...
If you would like to send it in for service, please fill in this form: http://diffractionlimited.com/request-rma @Tim will get back to you with...
If you would like to send it in for service, please fill out this RMA form: http://diffractionlimited.com/request-rma @Tim will get back to you...
We can still repair the STF series cameras, except for STF-8050.
Sounds like there is still enough moisture in the chamber to cause frost below a certain temperature. You should wait 24 hours after recharging...
Unfortunately prior to implementation of our ISO9001:2015 QA system in 2020, we didn't document parts batch numbers so I can't be 100% certain....
We've used a variety of filter suppliers over the years, including Custom Scientific, Baader, and Optolong. I'm not sure which you have.
That line noise suggests a possible analog power supply issue. We do still have STXL replacement boards available. If you want to send it in,...
Yes, in some situations it may be advisable to bake it twice a year. Temperature swings caused by moving between indoor and outdoor environments...
I agree with Colin - that is certainly something to check. Frost can take on a wide variety of appearances. Also of great importance - this is...
I have some news. Since testing the AO hardware/software system in the shop is so difficult, I came up with a design for an AO simulator jig. It...
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