Okay with the fans not working, the rest is to be expected. The camera requires service to fix the fans. @Tim can help you with the RMA procedure.
I did this image last night from my suburban back yard. Ceravolo 300 Astrograph at f/4.9 and Aluma AC455 camera. RGB + Ha + SII + OIII. 248...
The firmware will automatically power down the cooler if the heat sink temperature gets too hot. Clean up the fans and see if they work again....
Glad you got it working! Have a great weekend.
Had poor conditions last night - awful transparency but I could see some stars, so I decided to try out the Aluma AC455. This is 65 minutes total...
The FW8G-STT has two completely separate electronics components. The filter wheel portion is fully independent of the guide camera portion. The...
Yes, you can download a trial version from our web site. Unfortunately we can't provide technical support on Version 5, as it is too old.
Tim is currently on vacation. He should be back on Thursday.
That was our thinking. We have so many issues with USB. Windows drivers are almost plug-and-play but then you get hit with dumb stuff like USB...
It's fiber Ethernet, not copper. It's very well-established technology but not everyone is familiar with it. It's not complicated at all....
Yes, right now we're getting the firmware and drivers finalized. Trying to wring out any glitches.
We're very close... working our way through the release checklist.
Since we got some early teething pains cleaned up, these wheels have been super reliable. I'd be surprised if both wheels had a hardware issue....
It sounds like the AFW-12-50R is the one with hardware issues, but if you want to send both that is okay.
Okay thanks for letting us know.
I just reverted to a different version of the software, to see if that sorts it. You can try again if you like. Otherwise, it's best if you...
Our back-end processor must have realized that Adam has gone on vacation. It promptly started acting up. I just restarted it. Please try...
What is the serial number of the AFW in question?
It's a shim washer with specific dimensions. Here's where you can get it: https://www.mcmaster.com/99040A316/ While you're at it... here's the...
Unfortunately we can no longer service STL cameras. The parts are no longer available.
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