Regarding Power Management - What version of Windows are you running? If it's Windows 11, it takes a bit of digging. Here: [ATTACH] and here:...
You could also adjust the setpoint of the camera to something like +15C during the day, so the fan runs, and then start cooling the camera in the...
That's 38C. A setpoint of -20C means you've got a Delta T of 58C. The camera's best performance is 60C at standard temperature and pressure at...
The physical filter wheel positions on the carousel are numbered starting at 1...8 - as they are labelled on the wheel. ASCOM uses 0...7. So 0 is...
The STL-series cameras are USB 1.1 - very slow interfaces, and they do not have memory buffers - data is read out line by line in real time. You...
Email sent with RMA repair info.
Definitely it is a monochrome, Class 2 sensor (may have a few defects like bad pixels/columns).
Noel, they responded with the part number of the component that connects water to the quick connection. We don't have any.
Do you mean an Ethernet cable between the camera and an Ethernet network switch or Ethernet LAN (Local area network) jack on an internet router?...
Don, as Doug is out of office today, I thought I'd chime in. The Sony Pregius sensors like the IMX428 in the STC-428 are Global Shutter. The...
Hi Will, Always happy to help. Do you know what the ambient temperatures were vs cooler set point vs measured cooler temperature? (Am assuming...
Overheating will cause it to turn off - it may be trying to protect itself. This would be my top guess. Insufficient power might cause it to turn...
So were they able to resolve it for you?
Hi Mike, the police are actively working on it - apparently there is clear video of one of the suspects. Thanks for your support.
Hello Luca, I will send you an email about sending it in for repair.
Hi Stu, yes a few of us have run our hardware on Parallels on Intel-based Mac hardware. The M2 (ARM) silicon is a whole other beast. The camera...
Is the Education version managed by your school/school board/IT department? If so, they may have locked it down to prevent installation of device...
For the third time, WHAT OPERATING SYSTEM ARE YOU RUNNING?
Sorry, we can't even test that configuration - we don't have that combination here. It's unsupported.
Mike, I previsouly asked, what OS are you running on? Does an SBIG camera show up correctly in the Device Manager?
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