Does your user account have administrator permission on the machine? I do NOT mean "Run as Administrator". If not, you will need an account...
Oh gosh, we never said anything about a year!! No, its a matter of weeks. If you'd like to go ahead, please place an order for an SC3 through...
Chuck - the supply chain lady is off this week, and she'll provide us an update when she's back.
Thanks for the suggestion. I know the camera will close the shutter on power up as of Firmware 13. At one point we discussed closing it after a...
TSX = TheSky X. Guiding performance is a function of your mount. Calibration settings are more important. You want the biggest L shape you can...
Run TheSkyX once by right-clicking on it, and choosing Run as Administrator. Quit TSX after it comes up. MaxIm should be just fine, no need to run...
Correct. We can probably do -LONG as a special order, provided we still have parts. They were mostly needed for the STX-series cameras with the...
Legacy SBIG = any camera that uses the SBIG Driver Checker and sbigudrv.dll drivers. That would be: ST / STL / STXL / STX / STT / STF series CCD...
Thanks for the info. I have the general idea and will do some trials here.
If I wanted to do a "test run" here, what would the sequence be? Can you give me some idea?
Hi Mike, I agree, if the USB cable was bad, probably it would not be as reliable as it has been. There is a possibility of communication dropping...
Glad to hear it is resolved.
If it was stuck between filters, you'd have two regions with stars and an angled dark section between them, as there is very little space between...
What camera are you using it with, and what does "act funny" mean? MaxIm will usually say "Waiting on filter wheel" if there is a failure.
Please have the owner of the software license contact us via the form at the bottom of our main web page. We need the email, serial number, and...
Hi Dom, sorry to hear this. All pixels at 1000 is indicative of a hardware failure, which is pretty rare. Please complete the following RMA...
Just click Send a Private Message under my picture at the left.
Is your observatory computer internet accessible? I'd like to arrange a remote session to have a look at this. Let me know when you can be...
We're working through the best way to resolve this, as we're pretty sure we now have a handle on the root cause. We may want you to try a "beta"...
Thanks.
Separate names with a comma.
