Hi Matt, @Tim's team are putting together a set of instructions to adjust the pulley and carousel wheel to prevent the problem. Should be ready...
Good news. Throw the bad cable in the e-waste!!!
If you don't have an AO-X, but do have the STX Guider plugged into the remote guide head port, then it's a lot like this: [ATTACH] If you do have...
It was full of stale old photons, so @Tim dumped them in the recycling bin, and then we ran it through the car wash a couple times. ;)
This is one of those cases where the thickness of the layers is close to the wavelength of light. (e.g. 3.5um thick silicon, vs 0.5um wavelength...
Ok, so we did the following: 1. Deleted C:\Program Files (x86)\Diffraction Limited\MaxIm DL 6\dlapi.dll This was an obsolete version that probably...
PM sent
Hi Steve, The latest manual and related information for the AC4040 series of cameras is available on the camera page. Scroll down until you see...
I'll talk with @Doug in engineering and @Tim in manufacturing for advise this morning.
In your last post, both are the same video. Was that intentional or incorrect link?
Try this: Restart PC and USB-FW power. I think the filter wheel will home itself. Do not run ASCOM diags. Go into MaxIm, Camera Control Window,...
Is this occurring: a) After power cycling everything b) After things were running, software shutdown and then software started again later? I'm...
Are you running Windows 11 and experiencing issues? Here's a handy tip to ensure that you are getting the updates for Microsoft Runtime...
We'll investigate ASAP. I can reproduce a similar error, not sure its exactly the same issue, but its similar.
I was hoping for a screen shot of the device manager error. Here's a great article on solving Error 43:...
This is pretty old hardware and we can't repair or support it anymore. I'll ask again, what Operating System are you using? What error do you get...
What operating system are you running? e.g. Windows 10 32-bit Pro 21 H2? Windows 11 22H2 ? To get this running, you need to start simple, before...
Hi Greg, What are the items 1,2,3 I've highlighted here? [ATTACH] 1 - thick black cable 2 - black box 3 - white box and where's the power...
I was thinking more like a few pictures of the whole observatory, in case one of spotted something unusal... eg I've seen bad ground at the panel,...
Ouch. You can't put big motor appliances on a UPS like that!
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