Does SGP keep a log of what is going on? It might be worth having a look at that. I'm inclined to suspect a flaky power cable or unreliable USB...
Suggestion: Get current. Go here, and scroll down to +DOWNLOADS, click that. You'll find updates for the Camera Firmware, Drivers, ASCOM Driver. I...
Other stuff that would be good to know: A screen shot of the exact sequence. Like this: [ATTACH] and the ASCOM driver info from the ASCOM DL...
DL Config Utility will show you. Here's an example for an Aluma 694. Driver version 2.4.0.0 Click the camera. It will then show Firmware Rev In...
No, I haven't seen this before. Is the camera still responding? Or is it hung as well? Please provide specific information - camera firmware...
The 47-10 is the most sensitive "affordable" CCD on the planet; The QE curve is insanely good. e.g. between about 87 and 94% in the wavelengths of...
Hey @Tim can you assist Gary?
Keep in mind the ST-series cameras were from perhaps 15 years ago, when USB 1.1 was the connection, and the CCDs can't be read out very fast. A...
PM sent
Gary - I've left for the day, but happened to see this. Make sure you aren't running 2 programs trying to access the cameras. e.g. Exit MaxIm,...
To send us an EVTX file: Use a compression tool like Winzip, 7Zip, or Windows Explorer, Right Click, Send to, Compressed (zipped) folder. Unplug...
The issue is that Windows is not automatically installing the hardware device drivers on your machine. The drivers were included on a USB memory...
Check the ADU counts eg pixel values in the images. ADU of about 1000 would correspond to a bias or dark frame; on main sensor, ADU count over...
This is now resolved. Tips to prevent trouble for future firmware updates: (a) Make sure to use a short USB 3 cable to the BACK of the computer to...
Mike, you could contact Ashley at PreciseParts about this - he's usually fairly responsive.
Hi Tiffany, glad its all behaving itself. If you need anything, we're here for you. A couple of us have known DJL for a very long time. I'll...
Greg, our engineers are comparing firmware version 13 and 14 to determine if there any differences that might account for the behaviour with the...
For anyone reading about enable/disable Hardware Trigger, follow the steps shown below to ensure the Use Ext Trigger is turned off. See green...
CCDSoft was made by Software Bisque: https://www.bisque.com/ It was discontinued several years ago, and is not supported. You'll have to check...
We need more information. What software are you using?
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