Hi Alan, you can retire that original disk. It's probably from 10-20 years ago. 1. Disconnect and power off the camera. 2. Uninstall CCDOps. 3....
Hi John let's schedule for 9:30am tomorrow (Tuesday). I'll need you to have your computer powered up with the camera attached but powered off....
That's odd. We recommend using Federal Express, because it is reliable and people don't seem to have much trouble, and because the method of...
Mike, I suspect the weighting is part of the problem. There is no "point spread function" to a bias frame - PSFs apply to stars.
Yes, the Teledyne e2v sensors look completely different than the ON Semi (Kodak) and Sony devices. Keep in mind they have huge well depth, and...
Hi Greg, After reviewing internally, it looks like the camera needs to come in for repair. I'll send you a message shortly with some details.
Correct, the STX Guider is an SBIG Universal Device, connected as the External remote guide head on the main camera. What software and...
Check the LEDs on the side of the camera while the cooler is first being powered on. Is the GREEN Voltage OK LED on? What is the ambient air...
Frank, check the USB cable, and check this: https://forum.diffractionlimited.com/threads/prevent-disconnects-turn-off-usb-selective-suspend.7848/...
John, Adam and I had an idea. Would you be available Monday or Tuesday for me to remote in, possibly saving a repair trip?
Frank - one tip. You have to quit the DL Config Utility after you power off the camera. Then power cycle the camera. Leave it off for a full...
For those reading the thread, I've got to hand it to Neil for being totally prepared, with everything ready to go. Short version: It's resolved....
Ok, voltage level is ok. Green LED = Volts OK. Red LED in the other row is a status indicator - it's alive. Some questions for you: 1. What's...
Hi Tiffany - the filter wheel has a stepper motor that rotates the filters. Any chance you are at St. M?
Nope, that looks like a problem in both applications. I'd start by checking all your wiring. Check the LEDs on the side of the camera for low...
Ok Neil, could we try a remote session tomorrow, Thursday 19th, after 2pm ET/noon MT ? Let me know what time works for you. We're on Eastern...
One of my colleagues @Adam Robichaud will be in touch.
Quit out of all software. Check that the MaxIm program folder does NOT have "dlapi.dll". If it does, rename to "dlapi.bak". Check here: [ATTACH]...
Thanks for reaching out. There's a couple things going wrong here, and am going to ask a few questions first, then myself and @Adam Robichaud will...
The camera has backup firmware in it to prevent exactly the failure you are talking about. Check the Windows Device Manager to see if the SBIG...
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