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  1. Colin Haig
    Post

    SM-1 STi runs for awhile and then gives error=8

    Hi Dan, I think what you have is NOT an SBIG Seeing Monitor, but a product made by another company with a bit of a confusing name. The original...
    Post by: Colin Haig, May 5, 2022 in forum: Legacy Models - Community Support
  2. Colin Haig
    Post

    ST8-XME problem

    Check the Windows Device Manager to see if the camera is listed. If it is showing up there, but TheSkyX cannot communicate with it, I suspect...
    Post by: Colin Haig, May 2, 2022 in forum: Legacy Models - Community Support
  3. Colin Haig
    Post

    Move MaximDL6 licence from one computer to a new one

    Pm sent to Phil.
    Post by: Colin Haig, Apr 30, 2022 in forum: Licensing Issues
  4. Colin Haig
    Post

    Windows SDK Access Request

    PM sent.
    Post by: Colin Haig, Apr 29, 2022 in forum: Aluma CCD Series
  5. Colin Haig
    Post

    Resolved SBIG 64 Bit Driver Checker Utility Can't Update

    Glad to here it is working now. Let us know if you need anything further.
    Post by: Colin Haig, Apr 28, 2022 in forum: STX and STXL Series Cameras
  6. Colin Haig
    Post

    Resolved SBIG 64 Bit Driver Checker Utility Can't Update

    Ok, glad to hear that update worked. What's the error in MaxIm? There may be a bug in v6.16 related to filter wheel handling, and it has been...
    Post by: Colin Haig, Apr 28, 2022 in forum: STX and STXL Series Cameras
  7. Colin Haig
    Post

    Resolved SBIG 64 Bit Driver Checker Utility Can't Update

    The usual reason for "the process cannot access the file because it is use by another process" is because the Windows Operating System has loaded...
    Post by: Colin Haig, Apr 27, 2022 in forum: STX and STXL Series Cameras
  8. Colin Haig
    Post

    Replacement of desiccant pack in an ST-402ME

    Maybe @Bill can chime in.
    Post by: Colin Haig, Apr 23, 2022 in forum: Legacy Models - Community Support
  9. Colin Haig
    Post

    Resolved Issue with installing driver for ST10 on Windows 10

    I'm glad to hear it is working! Clear skies.
    Post by: Colin Haig, Apr 23, 2022 in forum: CCDOPS and SBIG Universal Driver (Retired)
  10. Colin Haig
    Post

    Cracked window?

    What changed recently? Best thing to do is pull the camera off the scope, set the filter wheel to a clear/luminance/empty slot, and have a look...
    Post by: Colin Haig, Apr 22, 2022 in forum: STX and STXL Series Cameras
  11. Colin Haig
    Post

    Resolved Issue with installing driver for ST10 on Windows 10

    Ok - next steps is Georg will upgrade to Windows 10 from 8.1 and fix the computer issues. We know the camera will talk to the computer now. I'll...
    Post by: Colin Haig, Apr 22, 2022 in forum: CCDOPS and SBIG Universal Driver (Retired)
  12. Colin Haig
    Post

    Resolved Issue with installing driver for ST10 on Windows 10

    I don't use WA. Please send a PM with when your equipment will be avialable and your TV credentials.
    Post by: Colin Haig, Apr 22, 2022 in forum: CCDOPS and SBIG Universal Driver (Retired)
  13. Colin Haig
    Post

    Resolved Issue with installing driver for ST10 on Windows 10

    We need acccess to the camera and the computer. Time zone here is UTC-4. You could download and run the TeamViewer Quick Support - no need to...
    Post by: Colin Haig, Apr 22, 2022 in forum: CCDOPS and SBIG Universal Driver (Retired)
  14. Colin Haig
    Post

    Resolved Issue with installing driver for ST10 on Windows 10

    Is your observatory computer accessible from the internet? I could use a remote quick support tool to sign on and have a look.
    Post by: Colin Haig, Apr 22, 2022 in forum: CCDOPS and SBIG Universal Driver (Retired)
  15. Colin Haig
    Post

    Resolved Issue with installing driver for ST10 on Windows 10

    What version of MaxIm are you running? 6.29 is the current supported version. The error message "could not open sbigudrv.dll" is unusual,...
    Post by: Colin Haig, Apr 22, 2022 in forum: CCDOPS and SBIG Universal Driver (Retired)
  16. Colin Haig
    Post

    Resolved Issue with installing driver for ST10 on Windows 10

    That isn't correct. The correct versions will be as follows: [ATTACH] To fix this: 1. Disconnect the camera and power it off. 2. Launch SBIG...
    Post by: Colin Haig, Apr 21, 2022 in forum: CCDOPS and SBIG Universal Driver (Retired)
  17. Colin Haig
    Post

    STL 4020 and SC -2

    Thanks for the report. We'll look into the screws situation, and the plastic should have come off the mirror just prior to shipment. Somehow that...
    Post by: Colin Haig, Apr 20, 2022 in forum: Guiding and Adaptive Optics - StarChaser and AO
  18. Colin Haig
    Post

    STXL-11002 ethernet vs USB connection

    I've heard good things about that model of Icron. You might try it with the camera as well, and if you have trouble, then make a change.
    Post by: Colin Haig, Apr 20, 2022 in forum: STX and STXL Series Cameras
  19. Colin Haig
    Post

    STXL-11002 ethernet vs USB connection

    Congratulations on the new-to-you imaging system. We usually recommend a separate USB 2.0 connection from the camera to the computer. The...
    Post by: Colin Haig, Apr 19, 2022 in forum: STX and STXL Series Cameras
  20. Colin Haig
    Post

    STL 4020 and SC -2

    Can you upload a sample FITS image showing the oblong stars from the guide camera? Keep in mind that since it is off-axis, the stars will not be...
    Post by: Colin Haig, Apr 18, 2022 in forum: Guiding and Adaptive Optics - StarChaser and AO
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