Ok. It looks like you've got some muddled versions. If you want me to remote in and do a fix, just say the word. I'm tied up from 2-5pm ET, and...
Pro tip: File... Settings... Site and Optics tab. Add your location and optical parameters. That will be important for future images and guiding.
We are currently testing a firmware upgrade for the camera which should improve and hopefully resolve the hanging issue . I expect it will be a...
Hi Jonathan, Is this an AC4040FSI (front side illuminated) or AC4040BSI (back side illuminated) camera? Let's check the versions first, so I...
Please contact the expert @Bill who might be able to help: bill (at) sbig (dot) com
The API there is the prior release however it is quite representative of the current SDK. Adam has just returned from personal leave a few days...
Glad to hear it! We wish you clear skies and good health!
My colleague @Adam Robichaud will be in touch.
We've also noted the problem at the bottom of the images, and are going to investigate that.
Next question: Looking at Ha-HighStackPro-600-Exposure-Auto-Dark-0001flat.fit What is this? The filename doesn't seem to match reality of the...
Ok, a fast review of the log shows me: 02:52:25>4 Completed 0.025s 4112x4096 exposure, binned 1x1, ROI (0, 0) 02:55:14>1 MaxIm DL Version 6.29...
We'll review the logs. Next step will be to remote in to your PC to review your setup, file versions, etc to make sure everything is current and...
Hi James - what's the serial number of the camera? Did you buy it directly from us, or a dealer? Usual causes and some solutions: - Cord should...
The SBIG Driver Checker automatically installs the drivers when you hit [Update]. If you want to find the driver files and the firmware, the...
All the ST/STL/ST-i/STT/STF/STXL/STXc ameras share the same sbigudrv.dll software driver, but they have other files such as sbigXcam.hex and...
That is an unusual message, and you've installed old stuff. I suggest you disconnect the camera, remove the drivers, and uninstall the SBIG Driver...
Ok, if you run into it again, let us know. We'll let you know when we release any new software or firmware. I'd really like the FITS images if it...
@Adam Robichaud - can you assist John? John - please use [Upload a File] to upload the images. I'll be off for a couple days, and Adam can...
John, my colleague @Adam Robichaud will likely want to assist. What version of everything are you running now? Have you recently upgraded...
Ok, let us know how it goes. We're always working on improving out products, so if we find anything on our end, we'll let you know.
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