Additional ideas: 1. Have you run Windows Update lately? There are a quite a number of recent updates. 2. Disconnect the camera USB. Launch...
Hi Moos. William's advice is solid. The two exceptions captured are not in CCDOps itself. ntdll.dll exception 0xc0150010 is likely a context...
Is this a new machine? New install? Recently upgraded? If you need help, let us know the specific versions of everything. We've only had a...
IOW = In Other Words
It might be worth talking to @Bill about a replacement fan.
Low end = faint fine detail.
It's a bit counter-intuitive. CW draws the sensor assembly away from the pickoff mirror. Instead of turning the bolt into the nut and the bolt...
To me it looks like condensation froze on the filter.
Hi Matt, I've asked colleagues for advice on getting a replacement cable.
Ok, thanks for clarifying. I'm wondering if there is a bent pin in the connector that goes to the camera body. Please power OFF the camera (unplug...
What firmware version was in the camera BEFORE you updated it?
And you know the power cable black plastic hood is spring-loaded, and it retracts, so when you push in the connector and let go of the hood, it...
The SC-3 shows up with two "halves" in the Windows Device Manager - It should be showing up as SBIG Camera A and SBIG Camera B. Check under...
I should probably add that the bigger cameras (like the amazing AC4040) can have 2 stacked filter wheels, so the Advanced lets you set up a pair...
Camera 1: DL Imaging. Advanced. Pick the camera from the list in the DL::Config screen. Double click it - so the the * shows up at the end of...
Brian, you have missed something really important. File... Settings... Site and Optics. You need to set up the Latitude/Longitude/Altitude of your...
BTW be sure to power off the camera BEFORE unplugging the AO-X.
Again, no luck, black screen, no control available. Let's schedule a time tomorrow when you can actually be available. Also, send me a Private...
I connected but just get a black screen. Let's try again later.
Will try to connect now. Did you install the Apogee drivers from the Oxford Instruments website?
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