Send me photos. I think you must have mixed up screws or something dumb like that. They come in different lengths, and if you've got the wrong...
Ok, FW appears fine. I reverted the driver to 4.99 build 7. Again fine. Shutter error needs mechanical inspection - could be a screw hitting the...
Ok, we could do that. If you want to do 0900 today, then please have TeamViewer installed and up and running with camera and FW attached. Click...
Ok, so you are 14 hours ahead of me. You're up either very late or very early (It's 13:49 here and I think 03:49 there!) Let me know when you...
#6-32 thread 1/4" (0.25 inch) Socket Head Cap Screw - Stainless Steel is what we use to mount the 10018 nose piece to the camera face. Or filter...
Whoa! The Pillars of Povlick! Nice work man!
If you can supply the camera serial numbers, I can let you know which one came in to @Bill. As far as screw size goes, they can't protrude below...
Steve, why don't we schedule a TeamViewer session. If the computer is internet accessible, I could log in remotely, have a look at your settings...
Hi Mark, we'll discuss today with @Bill and get back to you. Is there anyone good with electronics and technical things at the site in Chile?...
Steve, I just read your last 2 messages. I thought you were going to swap filter wheels. eg put the loaded carousel into the other FW8, and try...
Ok. Just make sure you have a 5A fuse in line between the power supply and the input to the mount; the correct polarity; and that you don't exceed...
Oscar - I had another customer with a different iOptron mount, and we determined the INPUT power jack to the mount couldn't handle one of our...
Hi Steve, a few more questions, in case it gives us a clue. Maybe you could send us a photo of the interior of the FW. 1. What's the serial...
To rule out software, can you confirm: 1. What program are you normally running for imaging, and version? e.g. MaxIm DL Pro 6.27 2. Launch SBIG...
You could also open the FW8G-STXL filter wheel, and check that there is nothing in the light path to the guider. The pick off mirror directs...
Here's some tips to help you set up TheSky X with DL Imaging cameras on Windows. New SBIG cameras such as the SBIG ALUMA CCD, ALUMA AC, STC, and...
What's in the optical path? e.g. what scope and optical parameters, focuser, rotator, and how attached? Both images seem nearly identical, and...
No. Normally we sell an 8-position 36mm. We dont have a 7-position. For example: https://diffractionlimited.com/product/fw8-8300/ What camera do...
It is inherent to the semiconductor detector, eg a CCD or CMOS APS sensor. Virtually all CCD cameras have some level of amplifier glow - it is...
No, not likely. Most filter wheels are designed to know the spacing between positions and number of filters. Some have different apertures eg 2"...
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