Odd. What's the PC? eg make/model/processor? laptop or desktop? Any hubs/extenders between the PC and camera? What happens if you just leave it...
S/N tells us which hardware is in the AO-X. That unit is a little over 2 years old. There can be component, circuit board or mechanical...
This was a 9-pin cable in the AUX I2C bus chain between camera/filter wheel/AO-X. There was an earlier electronics issue suspected - we replaced...
Consensus seems to be that since other attempts have failed, the best approach is to use a soldering iron and solder sucker to desolder the LED...
Resolution was: An incorrect, undersized cable was being used, not one supplied with Diffraction Limited SBIG equipment. The correct cable had...
That's odd - never seen it come back on. Is it stuck in the middle of a Windows Update cycle? Perhaps run update a couple times. Other thing to...
Got it. Sent on to Bill and Doug.
Ok, good to know.
Sure I'll forward to Doug and Bill.
If it's been over a year since the last time you baked the desiccant plug, I'd suggest you do so. It's best to tape over the hole or insert a...
On Monday I can check with the guys.
Peter, this does not sound good. These cameras are complex, precisely made, have special seals, and the electronics etc not user-serviceable. If...
Do you mean the thickness (backfocus)? If so, yes, here's the new 10-position advanced filter wheel, only 0.55inch (14mm) thick. We shipped the...
Can I get the serial number? Then we'll see what manufacturing says. Black weatherstripping foam with a hole punched through it should work. I...
Hi Martin - you have the time zone advantage. The new release information is here:...
You can learn more about the new Advanced Filter Wheels which are much slimmer and hold more filters here:...
April 26, 2021 we released: SBIGudrv.dll update 5.0.2.0 with a date of 04-15-21. The update is required for customers with STX and STXL cameras...
Robert - these keep geting better and better.
Is the ST-9 guiding with the main sensor or the small guide sensor?
Thanks Mike, thanks - give us a sense of the whole setup. Often we can spot odd stuff like cable snags or other potential gotchas from a system...
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