Contact Software Bisque - we have no idea what they've done. If they need assistance from us, we're willing to provide it.
Hi Stephen, we'll be in touch via email.
This is odd. Am glad it's copacetic. Am not sure what happened. You may wish to check out this article:...
You'll find the manual accessible from within MaxIm DL Pro. Help... PDF Manual It will download the manual if you don't already have it, and then...
If you've experienced unreliable operation of your PC, it may be time to do some maintenance. Here are 5 things that you should know how to do...
Just thought of one more thing... any chance you are using this on an OLD (like 1990's vintage) Meade LX200 ? Those scopes mechanical parts...
One other idea - unmount the camera from the telescope, and test it with the power supply/DC extension, no other connections. There could be a...
OK, next diagnostic step would be: Turn off AC (unplug the AC wall cord). Wait 30 seconds. Disconnect anything plugged into the AUX / I2C ports on...
Let's try to tee-up a TeamViewer session for Monday or Tuesday of next week. We're on Eastern time UTC-5 (although I think it changes to UTC-4 on...
Yes Lou. 2 year warranty. Here's a troubleshooting suggestion: Camera ---- DC extension cord --- DC output cord from power supply ---- power...
Ok, this may have to go to @Bill bill (At) sbig (dot) com for repair.
Electro-static discharge can be a problem when cleaning filters etc. Best done on an anti-static mat. I've seen some "canned air" products...
We're wrapping up a set of updates. This is going to take about 10 more days (my guestimate). We've done a bit of "alpha" testing with a couple of...
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