Ed - I replied via email.
You shouldn't be able to see the screw threads in a gap.
Good taking to you on the phone. I'm pretty sure the thicker piece that you have near the front needs to go between the face the filter wheel and...
Did you get my email?
The NINA developers have used the native software development kits for many other camera models; please suggest to them that they use the SBIG...
Hello Nello, Please contact @Bill via bill (at) sbig (dot) com for camera repair information. You should have already seen an email from me...
You can get the Getting Started Guide here: https://diffractionlimited.com/downloads/GettingStarted.pdf
Ok, thanks for the question. MaxIm has multi-threading for controlling the observatory equipment (eg cameras, filter wheels, telescope, guiding,...
Just ask your question here while we look into the problem. What is your issue?
Ok let us know what you find.
Martin, if you need this to be repaired, please contact @Bill via bill (at) sbig (dot) com We will need the serial number of the unit and when you...
OK thanks. I'll mention to the development team to have a look.
Hi Greg, First off, we're sorry to hear you're running into a bit of trouble. Thanks for the detailed explanation of what you are experiencing....
Hi Mark, The integrated filter wheel makes a lot of sense for many people. The STC-7 is a big hit because it includes the filter wheel, standard...
Customers trying to get unsupported CCDOPs 5.56 Built 1 to run on Windows 10 may encounter an error indicating that msvcr100.dll is missing on...
This depends on the orientation of the star field relative to the position of the camera on the scope, and the optical configuration of the...
Hello M. Shaaban, I understand that our expert @Adam Robichaud is doing some updates this week which will hopefully resolve the issue.
Our @Adam Robichaud is doing some updates for our Linux SDK. We'll let you know when this is ready.
Martin, I'm just trying to close out some items on the forum, and thought I should respond in case this wasn't resolved by other means. The...
Tom, we've reviewed the camera files, logs, the service visit the camera made, and have the following comments: 1. MaxIm DL 5 will not work with...
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