Thanks for letting us know. We will make this available to our customers with an upcoming update.
Hey Tim, I did some serious "pixel peeping" on that - and think you may have a misalignment of some of the subs - am seeing double stars where...
Dear @Mahamarowi Omar Thanks for contacting us about the STC-7 driver installation. Make sure to run Windows Update on your computer. It should...
Good morning Paul, One thing I'd like you to check - it's very simple. The Power plug that goes into the side of the camera may not be fully...
Stunning!
A trick I use: The hood of the power plug is spring-loaded and pulls back. Pull back on the plastic hood of the power plug, then push in the plug...
Some of the ST-I have a small round magnet on the shutter that becomes detached. Can you check if it's still there?
Howard, the "dovetail plate" is removed from the camera when you attach the FW to it. Normally the options are like this: You can also swap it out...
You can learn about TeamViewer here: https://www.teamviewer.com/en-us/download/windows/ Nobody can access your PC remotely unless you have it...
All you have to do is install it, run it, and give me the ID and password it display. I connect, and do everything - check configuration, turn on...
Paul, would you be willing to do a TeamViewer session, where I remote in to your computer via the Internet, and we do some tests together?
Two tips: 1. Is the fan clear of obstructions? e.g. the camera is on it's side or attached to the telescope, the back end is not blocked by...
Private message sent. Stay tuned... when we announce something, we're pretty sure you will really like it.
Hi Carl, 1. The desiccant is fresh and ready to go. No need to recharge it unless you find it is loose due to shipping vibration. 2. No dummy...
Let me see where this is at.
Hi Paul, it might be easiest for one my colleagues @Adam Robichaud to remotely log into your PC to have a look what is going on. Is your PC...
Hot Plugging refers to plugging in or unplugging an accessory into the AUX connection, when the power is on. It's always best to power things off...
This looks like a great resource for planning - nice work Bernhard!
Carl, I just checked the file and it's front cover is dated Version 1.06-January 21, 2021.
Sorry, should have been "guider, filter wheel". What's happened here is that not all of us are in the loop together, and there is a lag in email....
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