Don Whiteman at Bintel has been in touch. We'd like him to have a look at the camera and guiding filter wheel before it makes a trip to us.
Ok good, nothing to worry about then. If SGP doesn't know how to measure the air temperature around your equipment, it won't know what the AMBIENT...
Long session, not completely resolved. We've eliminated the following possibilities: light leak, driver versions, firmware. Next step is I will...
We've updated the manual for the STC-7 in response to some customer feedback. You can always find updates for the camera and its documentation...
Peter, you've made a minor math error. That's a Delta T of 41.5C, (25C ambient down to -16.5C), so that looks to be operating within...
Ok, let's connect at 4pm / 1pm.
Hi Tom, Are you available to do this today? If not, suggest 2 other times. Let me know when you can be available. If it has to be after normal...
The ST-I is a USB camera. I think you mean RGH remote guide head.
Thanks!
Need the serial number.
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