Nicolas, Send me an email, bill@sbig.com, and I'll give you the information for sending it in. -Bill
Were the FW's plugged into the camera while the camera was energized? -Bill
It should be noted that the boards I tried were not "new" and were from the boneyard. -Bill
Scott, Send me an email, bill@sbig.com, and I'll give you the details for sending it in. -Bill
It's not logical to get shutter errors with one ccd and not another. There is only 1 shutter in the camera and one sensor that detects it. You're...
Scott, It shouldn't matter which ccd you're using, a shutter error with the imaging ccd should still happen with the tracking ccd. You don't have...
Shutter errors can be electrical, mechanical or electronic. The most common cause are low input voltage and long USB cable runs. Are either of...
Joe, I apologize but I'm not sure how to deal with that. It's apparent that the equipment works and that it's a "Windows thing". Perhaps someone...
Joe, Since the camera has the External Guide Port, you would use the Pro drivers. It doesn't make sense that, with the External Guider selected...
Jim and I are in communication. -Bill
I have. -Bill
10311 has a different type of shutter than 12478. The older units have a shutter attached to a motor and move side to side, the newer ones use a...
Thanks Colin. I'm in email communication with them.
I'm a bit confused. It works fine in CCDOps but not other software? Or do you mean the camera works fine in CCDOps except that no image is...
Nice Tony, happy to hear it and thank you for the kind words. -Bill
Konstantin, I may have misspoke regarding Baader's abilities. I'm crafting an email to you now. -Bill
I don't think Baader can do this, send me an email, bill@sbig.com, and I'll give you the information for sending it in. Regards, Bill
It appears that the EEprom has gotten corrupted. Send me an email, bill@sbig.com, and I'll give you the information for sending it in. Regards, Bill
Philip, You can send it but I was hoping to determine whether the camera and FW both need to come or just the FW. I suppose if you were to drive...
Philp, Motor timeout leads me to believe the wheel isn't finding "home". In order to help determine if it is in the camera or the FW, do you have...
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