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  1. Bill
    Post

    8300 Diagonal lines?

    Wire bond shadows...
    Post by: Bill, Aug 29, 2017 in forum: STF Series CCD Cameras
  2. Bill
    Post

    Staff Assigned: Adam Robichaud STLX 6303 Guider Chip

    Try it as Camera 1 with an External Guider.
    Post by: Bill, Aug 24, 2017 in forum: STX and STXL Series Cameras
  3. Bill
    Post

    Staff Assigned: Adam Robichaud STF 8300M Camera firmware

    It wouldn't hurt.
    Post by: Bill, Aug 24, 2017 in forum: STF Series CCD Cameras
  4. Bill
    Post

    vertical noise band in bias, dark and frame from stl11k

    Gianluigi, That component does get quite warm. I'm having trouble opening the two images. Can you send them to me at bill@sbig.com?
    Post by: Bill, Jul 24, 2017 in forum: STF Series CCD Cameras
  5. Bill
    Post

    Fan not running

    Mike, Lets do this over email, bill@sbig.com. Have you tried a different USB cable? -Bill
    Post by: Bill, Jun 22, 2017 in forum: STX and STXL Series Cameras
  6. Bill
    Post

    Fan not running

    Mike, The fan should not prevent the camera from initiating. Send me an email, bill@sbig.com, and I'll send you the Manufacturer part number. Or,...
    Post by: Bill, Jun 22, 2017 in forum: STX and STXL Series Cameras
  7. Bill
    Post

    Can I use an ST9XE with an FW8G-STT

    The Filter Wheel will index with the ST-9, I've done it setting the wheel as a FW8-STL in the Filter Setup (CCDOps). -Bill
    Post by: Bill, May 8, 2017 in forum: Legacy Models - Community Support
  8. Bill
    Post

    Staff Assigned: Adam Robichaud TSX error --SBIG driver:CFW error busy, Error 31001

    I don't know where you can get an old version of CCDSoft Daniel. I just thought that if you had a computer with older software on it, you could...
    Post by: Bill, May 1, 2017 in forum: Filter Wheels
  9. Bill
    Post

    STT8300M firmware update interrupted

    Francois, The camera will have to come in to be restored. Send me an email, bill@sbig.com, and I'll give you the details on doing so. -Bill
    Post by: Bill, Apr 27, 2017 in forum: Legacy Models - Community Support
  10. Bill
    Post

    Staff Assigned: Adam Robichaud TSX error --SBIG driver:CFW error busy, Error 31001

    Do you have an older version of CCDOps you can try it on? -Bill
    Post by: Bill, Apr 27, 2017 in forum: Filter Wheels
  11. Bill
    Post

    Staff Assigned: Adam Robichaud TSX error --SBIG driver:CFW error busy, Error 31001

    It doesn't, you would need to tell it using the Filter> Filter Setup menu's. The CFW-8 may initialize upon power up even with no selection made in...
    Post by: Bill, Apr 27, 2017 in forum: Filter Wheels
  12. Bill
    Post

    Staff Assigned: Tim Shutter error on STLX 11002

    No telling what the problem could be considering it has been disassembled. As unpleasant as it may seem, I'd recommend sending it in. -Bill
    Post by: Bill, Apr 26, 2017 in forum: STX and STXL Series Cameras
  13. Bill
    Post

    Staff Assigned: Adam Robichaud TSX error --SBIG driver:CFW error busy, Error 31001

    Software is certainly not my strong suit. I'll see about getting someone who can be of better service to you. -Bill
    Post by: Bill, Apr 25, 2017 in forum: Filter Wheels
  14. Bill
    Post

    Staff Assigned: Adam Robichaud TSX error --SBIG driver:CFW error busy, Error 31001

    Daniel, The symptoms you describe makes it sound like the I2C port on the camera is not working (have you ever plugged the FW into the camera...
    Post by: Bill, Apr 25, 2017 in forum: Filter Wheels
  15. Bill
    Post

    Resolved ST-9 not powering up

    Excellent! I'm happy to hear it's working. -Bill
    Post by: Bill, Apr 18, 2017 in forum: STF Series CCD Cameras
  16. Bill
    Post

    Resolved ST-9 not powering up

    Paddy, A good first check - Try another USB cable or a different USB port on the computer. If the USB cable is bad (or not plugged in to the...
    Post by: Bill, Apr 14, 2017 in forum: STF Series CCD Cameras
  17. Bill
    Post

    STXL 6303 fan speed

    No, but if it breaks (which can happen if it isn't handled carefully) the fan will run at full speed. I think I misinterpreted your post. Sorry...
    Post by: Bill, Mar 31, 2017 in forum: STX and STXL Series Cameras
  18. Bill
    Post

    STXL 6303 fan speed

    Craig, Have you ever disconnected the Flex Cable coming off of the Heat Sink? [ATTACH] Bill
    Post by: Bill, Mar 31, 2017 in forum: STX and STXL Series Cameras
  19. Bill
    Post

    ST10 xme mono issue - Horizontal interference in subs

    Leonard, I don't see an email from you in my inbox. Send me another, bill@sbig.com. Do you have a Remote Guide Head attached? I suspect it will...
    Post by: Bill, Mar 9, 2017 in forum: STF Series CCD Cameras
  20. Bill
    Post

    St2000xcm

    9903 is March of 1999. The majority of cameras manufactured back then were NABG so I'd guess that is most likely. The Production Database was...
    Post by: Bill, Mar 7, 2017 in forum: STF Series CCD Cameras
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