artem, I am unable to open the image here. Send it to me at bill@sbig.com, I should be able to see it on that computer. -Bill
Franck, By no means would it be recommended that anyone remove their ccd, and the pedestal it's mounted to, to recoat the cooler with heatsink...
I've seen this symptom twice but both times it was in a STXL. As long as cooling never reached 100%, it was fine. If it reached 100%, the cooling...
Tom, I think what you're doing is fine. While I can't recall having a formal discussion on the subject, I think it's a good idea to let the...
Not that I know of. I'll look into it tomorrow when I get back to work. Send me an email about it, bill@sbig.com. My phone and email are still...
"I already sent it for a second time, for exactly identical issue, he and Tim check it via Teamviewer, he made me pay for the shipping twice. Now...
Frank, I pretty sure the value you want to reset is the Offset, is that one of the fields that's grayed out? -Bill
Jaroslaw, Have you verified that you've got the "Internal" guider selected in the software? Send me emails at bill@sbig.com.
It looks like it will need to come in Jaroslaw. I am currently in the process of moving into a new building and I have no phone or email for the...
Have you ever plugged anything into the I2C connector prior to this? Was the camera de-energized when the FW was connected? There is a fuse on the...
I have a couple. Contact me tomorrow, Apr 7th, bill@sbig.com. I'm going to be taking down my workstation in preparation for moving on the 8th so...
Craig, I think 13.8 is at the top end of the "hairy edge". While I'm not the Engineer that designed the camera, I feel safe saying that it was...
Hiya Ron, I'm doing fine thanks. I'm glad the camera is behaving. It sounds like things are in good hands and under control. Have a good one...
Ron, Have you sent it in for this reason? It's possible that the Ethernet connection simply doesn't work. I'll have to verify but there might be...
It could be corrupted EEprom. Have you attempted to update the firmware lately? My guess would be hardware if your monochrome is still working.
Giulio, There was a time, a couple of years ago, when we had received the incorrect cable from the supplier. There are two gauges of wire in the...
Carlo, The horizontal banding seen in your image is not normal nor is it related to cooling or grounding. Look in the Application Notes Archive...
Helpful suggestions Joe, low input voltage and a poor RGH connection are quick and easy checks. Historically, the Power Adapter is a low failure...
Have you verified that the Internal Guider works with the RGH disconnected? Send me an email at work, bill@sbig.com, and I'll give you the details...
David, It's likely repairable, I'm pretty sure I have the potential replacement parts that might be needed. -Bill
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