Aluma 8300 CCD-Self guide wheel - AO8

Discussion in 'Aluma Series' started by JUSU JANG, Apr 22, 2020.

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  1. JUSU JANG

    JUSU JANG Cyanogen Customer

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    Hello

    I need a help on the product set.

    I did it hardware installation and install Maxim LT version as well, but Maxim LT cannot recognize

    this Aluma 8300 camera.

    Where do I have to check and check to solving this?

    Thanks,

    JUSU JANG( South Korea)
     
  2. Colin Haig

    Colin Haig Staff Member

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    Did you install the DLImaging / DLConfig program before installing MaxIm LT ?
    Are you using the USB interface or WiFi ?
    Have you checked if the firmware is current?

    Can you tell us when / where you bought it, and the serial numbers please?
     
  3. JUSU JANG

    JUSU JANG Cyanogen Customer

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    Hello Colin Thank you for your reply.

    Yes I use USB interface with my laptop PC.

    The software was from USB inside when I got the deliveries, CCD, filter wheel, and AO8.

    Only the MaximLT license was from the email.

    CCD : AL8300M - 19021101
    FilterWheel : FW8191001
    AO8 : AOA190602



    upload_2020-5-1_0-12-48.png upload_2020-5-1_0-13-35.png

    upload_2020-5-1_0-14-13.png

    I don't estimate where the problems, hardware installation or just software??

    Actually CCD Filter wheel I guess these are working by the sound but MaximLT cannot recognize this CCD.

    Thanks,

    JUSU JANG
     
  4. Colin Haig

    Colin Haig Staff Member

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    Does the camera show up in the DL Config program?
    Something like this:
    dl_config.png

    In MaxIm, have you selected DL Imaging for the camera?
    dl_imaging.png
     
  5. JUSU JANG

    JUSU JANG Cyanogen Customer

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    Hello Colin

    I can find following;

    upload_2020-5-3_1-27-25.png
    but

    Camera menu there's no selection only Pick Camera...and Advance tab
    upload_2020-5-3_1-29-5.png

    No appear devices...

    and error message

    upload_2020-5-3_1-30-21.png


    Thanks,


    JUSU JANG
     
  6. Colin Haig

    Colin Haig Staff Member

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    Is the camera plugged in and turned on?
    Is it connected with the USB cable?
    Does an SBIG Camera (possibly SBIG Camera A and B) show up in the Device Manager?
    It appears that the drivers for the camera are not installed.
    Please review the manual.
     
  7. JUSU JANG

    JUSU JANG Cyanogen Customer

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    Is the camera plugged in and turned on?========>Yes Turn it On.
    Is it connected with the USB cable? ======>Yes

    Does an SBIG Camera (possibly SBIG Camera A and B) show up in the Device Manager? ====>No there's nothing
    It appears that the drivers for the camera are not installed. ========> I did installation from the USB ( DL Imaging Driver( Aluma ), there's a file named "SetupDLAPI.exe")

    Any other driver files needed?

    Please review the manual. ===> Yes I did all through the manual.
     
  8. Doug

    Doug Staff Member

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    Are you connected to the Internet, so that Windows Update can download and install the USB drivers?
     
  9. JUSU JANG

    JUSU JANG Cyanogen Customer

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    Yes I did it connected...

    What's wrong my process..???
     
  10. Tim

    Tim Staff Member

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    Can you please confirm you do not have "SBIG Camera A", and "SBIG Camera B" listed in your device manager like below image? These should be installed automatically by Windows when the camera is detected. If you do not see these drivers, please try a different USB cable, or a different cable on the back of your PC.



    DM.jpg
     
  11. JUSU JANG

    JUSU JANG Cyanogen Customer

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    Hello Tim

    Thank you for your reply.

    I think the cable is OK must be working, but there's no "SBIG Camera A, and B".

    what was my wrong there?


    Thanks!!
     
  12. Tim

    Tim Staff Member

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    The camera is not being detected by Windows. If you have already tried a different USB port, I would next recommend trying a different PC. If it does not work on a 2nd PC as well, the camera is likely the issue and will have to come in for service.
     
  13. Colin Haig

    Colin Haig Staff Member

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    It seems that Windows has not recognized the camera.
    Is there any Unknown Device?
    unknown_device.png
     
  14. JUSU JANG

    JUSU JANG Cyanogen Customer

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    Hello Colin


    2nd PC also same, no detection.

    I think I should send this system to there for service.



    Where to I can send?

    Address and etc....

    Only camera Or full systems( FW + AO + Cables...)?


    Thanks,

    JUSU JANG
     
  15. Tim

    Tim Staff Member

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    Please submit the form in the following link with your contact details, and will will issue you an RMA number and provide return instructions.

    If you want us to retest everything, send everything back. Though the issue appears to be only the camera, so the power supply, USB cable and camera should be fine.
     
  16. Tim

    Tim Staff Member

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  17. Colin Haig

    Colin Haig Staff Member

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