Firmware Bug??

Discussion in 'Guiding and Adaptive Optics - StarChaser and AO' started by Galaxyhunter, Mar 6, 2021.

  1. Galaxyhunter

    Galaxyhunter Standard User

    Joined:
    Aug 7, 2019
    Messages:
    87
    Location:
    Durand, Illinois
    3-09-2021 7:27:41
    Faulting application name: MaxIm_DL.exe, version: 6.26.0.0, time stamp: 0x5fc2987b
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x4f41095d
    Faulting process id: 0x9b4
    Faulting application start time: 0x01d7153c56079e97
    Faulting application path: C:\Program Files (x86)\Diffraction Limited\MaxIm DL 6\MaxIm_DL.exe
    Faulting module path: unknown
    Report Id: 228545e5-52d5-413b-a1f7-4371fd1f4a61
    Faulting package full name:
    Faulting package-relative application ID:


    3-9-2021 7:27:42
    Fault offset: 0x4f41095d
    Faulting process id: 0x9b4
    Faulting application start time: 0x01d7153c56079e97
    Faulting application path: C:\Program Files (x86)\Diffraction Limited\MaxIm DL 6\MaxIm_DL.exe
    Faulting module path: unknown
    Report Id: b0323688-f6ef-4229-a08e-75accd6d8d10
    Faulting package full name:
    Faulting package-relative application ID:

    3-9-2021 7:28:25
    Activation context generation failed for "C:\Program Files (x86)\Diffraction Limited\MaxIm DL 6\CCDPlugApogeeAPN.dll". Dependent Assembly Microsoft.VC80.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

    3-9-2021 7:35:45
    Application: MaxIm_DL.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0000005, exception address 6C696100

    3-9-2021 7:45:35
    Faulting application name: MaxIm_DL.exe, version: 6.26.0.0, time stamp: 0x5fc2987b
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x6c696100
    Faulting process id: 0x11d0
    Faulting application start time: 0x01d7154c9e34ba86
    Faulting application path: C:\Program Files (x86)\Diffraction Limited\MaxIm DL 6\MaxIm_DL.exe
    Faulting module path: unknown
    Report Id: 187d9107-e7d3-41a1-a8d2-91f3a9cbd61b
    Faulting package full name:
    Faulting package-relative application ID:

    3-9-2021 7:36:02
    Faulting application start time: 0x01d7154c9e34ba86
    Faulting application path: C:\Program Files (x86)\Diffraction Limited\MaxIm DL 6\MaxIm_DL.exe
    Faulting module path: unknown
    Report Id: fed31abe-5cae-4468-b695-b384d6c66918
    Faulting package full name:
    Faulting package-relative application ID:
     
  2. Galaxyhunter

    Galaxyhunter Standard User

    Joined:
    Aug 7, 2019
    Messages:
    87
    Location:
    Durand, Illinois
    Yes we can, One snag might be Team Viewer. I used to have it, and I was showing a buddy of mine ( from his house ) how I could run my scope remotely. After a few times of doing that, Team viewer said I need to buy their license. So I uninstalled Team Viewer. I'm now using RDT & VNC. If there is a way can interface, I'm all for it. I'll see if I can install Team Viewer on that (new) computer without having to buy their license.


    I do have the two cameras configured like you show.
     
  3. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    5,236
    Location:
    Earth
    Since you trimmed info out of the Event viewer stuff, can you confirm that all of them have:
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Is VNC or RDT from my end possible?
    Usually the machine isn't on the internet, so I can't RDT.
     
  4. Galaxyhunter

    Galaxyhunter Standard User

    Joined:
    Aug 7, 2019
    Messages:
    87
    Location:
    Durand, Illinois
    There are three w/o Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 the ones with the times of 7:28:25 ; 7:35:45 ; 7:37:15.

    I downloaded Team Viewer & did the 14 day trail business option. So we should be able to do Team Viewer. The Computer has Web access.

    Do you need access to Star light to see it operate in real life, or do you just need to look at settings and/ or configuration.
     
  5. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    5,236
    Location:
    Earth
    We could start with a daylight test - so I can check everything over.
    I am unavailable this afternoon/evening, but we could try tomorrow at your convenience, I'm on EST. (UTC-5).
     
  6. Galaxyhunter

    Galaxyhunter Standard User

    Joined:
    Aug 7, 2019
    Messages:
    87
    Location:
    Durand, Illinois
    Tomorrow is fine. Say roughly 9:00 your time? I'll PM you my phone number. I'll be in my observatory by 9:00 ( or what ever time works for you).
     
  7. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    5,236
    Location:
    Earth
    Evening or morning?
     
  8. Galaxyhunter

    Galaxyhunter Standard User

    Joined:
    Aug 7, 2019
    Messages:
    87
    Location:
    Durand, Illinois
    I'm sorry, that would be AM.
     
  9. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    5,236
    Location:
    Earth
    Ok great.
    Send me the ID and Password, and we'll try to connect around 9am today.
     
  10. Galaxyhunter

    Galaxyhunter Standard User

    Joined:
    Aug 7, 2019
    Messages:
    87
    Location:
    Durand, Illinois
    Colin, its not letting me log in. It looks like I can join a meeting. PM me an ID & PW
     
  11. Colin Haig

    Colin Haig Staff Member

    Joined:
    Oct 27, 2014
    Messages:
    5,236
    Location:
    Earth
    Ok, so for anybody else reading this thread - there's a bunch of unrelated issues that probably don't apply to you.

    Carl had done a Windows update, which reset the Windows Power Management.
    The fix for that was Step 4.
    https://forum.diffractionlimited.co...connects-turn-off-usb-selective-suspend.7848/

    Further, there were additional Windows Updates needed that Carl is going to install, and then reboot, recheck Windows Update, and then do that Step 4 advice again in case it gets reset again.

    The weird thing with MaxIm quitting was related to an Apogee plugin, that has a dependency on a Microsoft Visual C++ runtime that was not installed on the machine. I installed that and it solved that problem.

    There is further work needed by our software team related to providing a follow-up to the Beta 2.0 test drivers.
     

Share This Page