Resolved "No Driver Found" error with STT-8300

Discussion in 'STT Series' started by Pat Knoll, Mar 5, 2017.

  1. Pat Knoll

    Pat Knoll Standard User

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    Just plugged my STT-8300 with FW8G-STT and AO-8T into my laptop running Windows 7. Surprise! I get a “New Hardware Found” and it tries to download USBT-CAM Engine driver. ending in “No driver found”. What?? Same in Windows 95. I did use the “Driver Checker” on both laptops with the same results. My Windows 10 laptop does not seem to have the problem.

    Do you have any suggestions as I have searched the internet for the
    driver with no luck. Any clue as to what happened? I am tapped out. I
    don’t want anything to surprise me at West Point.

    Pat Knoll
     
  2. Adam Robichaud

    Adam Robichaud Staff Member

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    Hi Pat,

    Usually you can manually update the driver selection in the Device Manager to use the appropriate driver (32, or 64 bit with firmware). If you'd like, we can arrange a time for you to demo the issue over our remote support tool, and hopefully resolve the issue for you.

    Cheers,
    -Adam
     
  3. Pat Knoll

    Pat Knoll Standard User

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    Greetings Adam,
    Many thanks for your reply. My fear is that I could run into the same problem with the installation at West Point although they are using the STX-16803 camera. At the moment I am supplying support in an advisory capacity using TeamViewer. Attached is the imaging Train I install on my last trip back. I hesitate to try a firmware upgrade until I resolve my problem just in case. They have a FW8-STX filter wheel but that is for later. They have two STX16803 cameras. http://pknoll.net/astronomy/west_point.htm

    I will try as you suggest but I don’t think it will work. Let me know what your schedule is so we can hook up as you suggest.

    Pat
     
  4. Pat Knoll

    Pat Knoll Standard User

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    Greetings Adam,

    Many thanks for your reply. My fear is that I could run into the same problem with the installation at West Point although they are using the STX-16803 camera. At the moment I am supplying support in an advisory capacity using TeamViewer. Attached is the imaging Train I install on my last trip back. I hesitate to try a firmware upgrade until I resolve my problem just in case. They have a FW8-STX filter wheel but that is for later. They have two STX16803 cameras. http://pknoll.net/astronomy/west_point.htm

    I will try as you suggest but I don’t think it will work. Let me know what your schedule is so we can hook up as you suggest. Sorry, I created a new thread but you can delete it.

    Pat
     

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  5. Adam Robichaud

    Adam Robichaud Staff Member

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    I'm free all week, 9-5 EST, so let me know what time works best for you, and I'll accommodate. I doubt a firmware update would be necessary, but we can certainly touch base once you've tried the above suggestion, and come up with a plan of action.
     
  6. Pat Knoll

    Pat Knoll Standard User

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    Thanks Adam,

    I am tied up tomorrow. How would 14:00 your time on Wednesday be for you? Also, what do I need for the connection? I just tried using the device manager with no luck upgrading USBT-CAM Engine driver.

    I did do a Firmware upgrade on my camera using 64 bit Driver Checker V 4.03 build 3. Camera Serial # 712100231 purchase from OPT.

    Thanks again Adam.

    Pat
     
  7. Pat Knoll

    Pat Knoll Standard User

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    Adam,

    OK. I am a moron. Both the Windows XP and Windows 7 laptops had the old Driver Checker. I loaded the latest version mentioned on my previous reply. It deleted the old drivers, loaded the new ones and all is well now. I claim "Senior Moment". That is my story and I am sticking to it.

    Thanks for your prompt replies Adam.

    Pat
     
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  8. Adam Robichaud

    Adam Robichaud Staff Member

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    No worries, Pat! I'm glad things worked out for you. Please don't hesitate to let us know if you experience any further issues!

    Cheers,
    -Adam
     

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