Resolved No LT license sent after completing request form

Discussion in 'Aluma Series' started by Jose Norono, Jan 31, 2020.

  1. Jose Norono

    Jose Norono Standard User

    Joined:
    Nov 27, 2019
    Messages:
    4
    Hi, I have the same problem getting the license. I bought an ALUMA 8300 package, installed the software from the USB stick that came with the camera, filled the request form, but haven't receive any response yet.
    Where can I get support for this?
     
  2. Jose Norono

    Jose Norono Standard User

    Joined:
    Nov 27, 2019
    Messages:
    4
    Hi, any update in this request? I haven't received the email with the license yet.
     
  3. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    6,858
    Apparently the serial number you provided was not found in our database.

    Can you confirm your camera's serial number?
     
  4. Jose Norono

    Jose Norono Standard User

    Joined:
    Nov 27, 2019
    Messages:
    4
    Hi Doug,

    Camera S/N: ALKAF8300M18032701
    FW8G S/N: FWA180401

    Thanks.
     
  5. Doug

    Doug Staff Member

    Joined:
    Sep 25, 2014
    Messages:
    6,858
    Ah, I see the problem; there was an issue with the database entry for your camera.

    Please try it again.
     
  6. Jose Norono

    Jose Norono Standard User

    Joined:
    Nov 27, 2019
    Messages:
    4
    Hi Doug,

    License received. Thanks for your support. JAN
     

Share This Page