SBIG STX RANDOM BAD IMAGE

Hello Doug,

I will go the official route and request an update. The telescope is located in Crete and is operated in cooperation with the University of Heraklion (Forth). The person responsible for the software there is George Paterakis. He is informed about the process.
Will an update fix the problem or is that just an educated guess? What about the filter wheel issue (STX-16803 - FW5-STX combination) which is currently preventing me from updating the drivers (see https://forum.diffractionlimited.com/threads/sbigudrv-dll- has-broken-our-fw7-in-maxim-d-6-14.8375/). Are those also solved with the update?
Personally, I don't like the idea of paying for an update (unnecessary in terms of features) that is only necessary to fix bugs that crept in from a previous update, but wht people will do for a working sytem... Stupid only if the new update is unsuccessful and the money was spent for nothing...

Best regards

Joseph
www.capella-observatory.com

 

Hello Doug,

as suggested by you, the day before yesterday I tried to update MaximDL via the corresponding menu item. On your website, however, I was informed that the corresponding license key could not be used for an upgrade. I then asked your support on the following website, stating the license key and e-mail address, to take care of the problem. So far I haven't received an answer. It would be nice if we could solve this problem as soon as possible so that the telescope can be fully operational again as soon as possible. Can you please check with support?

Best regards

Josef
www.capella-observatory.com

 

Hello Collin,

I just got the email and can choose the upgrade subscription for a year or two now. Thanks!
When I was talking to George Paterakis a minute ago, it turned out that the university is not willing to spend money on an upgrade (which is not necessary with regard to new functions) unless it can be guaranteed that this will bring the intended success.
Can I easily install a 6.30 demo version on the computer running version 6.20 to try this out in advance? I remember bigger problems I've had when I tried it in the past. I wasn't able to go back to the older, licensed version at that time. If the test with the 6.30 demo version would be successful, we would immediately upgrade to this version.
Or can you guarantee that the bug described is fixed in version 6.30?

Sorry for the circumstances, but I think the university's reasoning is somehow understandable.

CS

Joseph
www.capella-observatory.com

 

>Yes, you can install the demo and try it.

And I can reuse the old version if I had no success without problems?

>6.16-6.20 have a bug related to handling certain SBIG filter wheels,and the current software also permits double-stacked AFW-10-50 wheels for multiple filter combinations.

This is not the main problem, since I have this SBigDrv.dll V4.99 work around. The broblem are the occasionaly dimmed images. If they are fixed in the new (newer than 4.99) camera drivers or MaximDL (who ever is responsible for the bug) all is okay, if not, I do not know, what to do. We'll see...

CS

Josef

 

See also here: https://forum.diffractionlimited.co...ilter-wheel-will-it-ever-run-in-maximdl.9416/