Looking at the shutter, it seems to be "lost" in that it's in the wrong position when it should be closed (covering the chip) or when taking an exposure. The chip is always partially visible in either case, and the shutter moves at the start of an exposure, and then back to it's starting position at the end of the exposure. At all times, some part of the chip is exposed, but never fully. The camera has been doing this right out of the box. Currently, v 13 firmware is installed. I noticed that v 14 had been released on Feb15 (before my camera shipped), and one of the improvements is "improved shutter initialization upon connect." This looked like it might be the cure, so I followed the download instructions and installation instructions to the letter. The DL Config form does not show that the firmware was installed, and v13 is still listed. Another peculiarity is that DL Config is showing the wrong s/n. The s/n on the camera plate ends in ...1201, and the config form show ...2501. How can that be? I know the form is active because I can change fan speed through it. So, I'm floundering here with a new camera that doesn't work, and apparently won't accept an update. I've tried the update procedure about 10 times. Any suggestions? Thanks.