Hi - i have a very early STT-8300M which has worked flawlessly for years. last night i found that the main imager is returning completely black images - no signal at all, no bias or dark signal. otherwise the camera works fine, CCDOps can connect, set the cooler temperature, retrieve a guider image from the FW8-STT, etc. i emailed bill at his old sbig email address but didn't hear back. how do i start the RMA process to have the camera serviced? thanks, rob
Bill is still at the same email, but is off for a couple of days. I'm sure he will get back to you shortly.
If he doesn't get back to you for any reason (emails do occasionally get lost, and our server was relocated recently), here is his contact info: http://diffractionlimited.com/support/technical-support/
so, uh, he got back to me but told me to post my question here (????) how can i get my camera repaired?
If you want to send it here, I can get it back up and running.. I will send you the RMA details via private message.
