STT-8300M main imager apparently failed

Discussion in 'STT Series' started by pfile, Mar 1, 2017.

  1. pfile

    pfile Standard User

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    Hi -

    i have a very early STT-8300M which has worked flawlessly for years. last night i found that the main imager is returning completely black images - no signal at all, no bias or dark signal. otherwise the camera works fine, CCDOps can connect, set the cooler temperature, retrieve a guider image from the FW8-STT, etc.

    i emailed bill at his old sbig email address but didn't hear back. how do i start the RMA process to have the camera serviced?

    thanks,

    rob
     
  2. Doug

    Doug Staff Member

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    Bill is still at the same email, but is off for a couple of days. I'm sure he will get back to you shortly.
     
  3. pfile

    pfile Standard User

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    ok, cool, thanks, will look forward to hearing from him.
     
  4. Doug

    Doug Staff Member

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  5. pfile

    pfile Standard User

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    OK, i'll call and leave a message if i don't hear from him. thanks.
     
  6. pfile

    pfile Standard User

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    so, uh, he got back to me but told me to post my question here (????) how can i get my camera repaired?
     
  7. Tim

    Tim Staff Member

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    If you want to send it here, I can get it back up and running.. I will send you the RMA details via private message.
     
  8. pfile

    pfile Standard User

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    OK, thanks.
     

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