STX 16803 + MaxIM DL Crashing

Discussion in 'STX and STXL Series Cameras' started by James Pierce, May 18, 2020.

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  1. Colin Haig

    Colin Haig Staff Member

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    Can you take a fast look in Windows Event Viewer, for an entry that says "Application Error" under the Source column?
    You can use Find... at the right hand side to search for "Application Error".
    I'm looking for the details for a MaxIm_DL.exe fault.
    Like this:
    event_viewer_app_error.png
    I need the text in the General tab.
    Make sure it's the Application Error, not the .NET Runtime or Windows Error Reporting.
     
    Colin Haig, Jun 8, 2020
    #41
  2. Russell Croman

    Russell Croman Cyanogen Customer

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    Faulting application name: MaxIm_DL.exe, version: 6.21.5.0, time stamp: 0x5e20b9b4

    Faulting module name: MaxIm_DL.exe, version: 6.21.5.0, time stamp: 0x5e20b9b4

    Exception code: 0xc0000005

    Fault offset: 0x002bfd05

    Faulting process id: 0x1194

    Faulting application start time: 0x01d63d5a793432f1

    Faulting application path: C:\Program Files (x86)\Diffraction Limited\MaxIm DL 6\MaxIm_DL.exe

    Faulting module path: C:\Program Files (x86)\Diffraction Limited\MaxIm DL 6\MaxIm_DL.exe

    Report Id: 212ca8ad-0fb6-413f-9902-b753f7c43297

    Faulting package full name:

    Faulting package-relative application ID:
     
    Russell Croman, Jun 8, 2020
    #42
  3. Colin Haig

    Colin Haig Staff Member

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    Thank you.
     
    Colin Haig, Jun 8, 2020
    #43
  4. James Pierce

    James Pierce Cyanogen Customer

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    Ok I finally have a couple of crash logs for you.... The pattern in the log looks very similar to what I've seen in the past - A failure while trying to setup the guider and then Maxim starting and stopping repeatedly. Again when I try to manually re-connect to the camera it errors until I power cycle the camera first.

    Link to all the logs for the last couple of months - at the end of the very last one you'll see the last incident clearly.
    https://www.dropbox.com/sh/uy6te6ft1j34qrq/AACxInBQiCe6qUr0ixkyhtMBa?dl=0

    Link to all the crash logs - I didn't realize I had one from back at the end of May but there are two from last nights run.
    https://www.dropbox.com/sh/a3u8eh4evokv0gq/AAAW8lgKx8H9Ylv3Th3ogmVFa?dl=0
     
    James Pierce, Jun 10, 2020
    #44
  5. Colin Haig

    Colin Haig Staff Member

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    Thanks James!
    I'm downloading now, and will review.
    Hopefully this gets us insight into what is happening and then we can get it resolved.
     
    Colin Haig, Jun 10, 2020
    #45
  6. Colin Haig

    Colin Haig Staff Member

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    James - can you zip up your settings and attach - the ones I have are from 20 days ago.
    Also, was ACP or FocusMax involved in the latest one and the crashes?
    If so, please also supply ACP logs so I can have a look.
    The crashdumps you provided have some useful info - really appreciate you sending these along.
     
    Colin Haig, Jun 10, 2020
    #46
  7. James Pierce

    James Pierce Cyanogen Customer

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    James Pierce, Jun 10, 2020
    #47
  8. Colin Haig

    Colin Haig Staff Member

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    Sometimes I check after dinner for updates...
    Thanks for sending the rest.
    We'll dig into this.
     
    Colin Haig, Jun 10, 2020
    #48
  9. James Pierce

    James Pierce Cyanogen Customer

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    Thank you ! I would really like to get to the bottom of this one. It's the last hurdle to consistent automated operation I think!
     
    James Pierce, Jun 10, 2020
    #49
  10. James Pierce

    James Pierce Cyanogen Customer

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    Any clues yet gang?
     
    James Pierce, Jun 16, 2020
    #50
  11. Colin Haig

    Colin Haig Staff Member

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    Hi James, @Adam Robichaud spent a fair bit of time on this stuff today, and connected with Russ's PC to inspect this. He thinks he has some insight into one of the causes and is working through details presently.
     
    Colin Haig, Jun 16, 2020
    #51
  12. Russell Croman

    Russell Croman Cyanogen Customer

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    Good news... after Adam's work on my machine yesterday, everything seems to be working much better. CCDAP is no longer crashing MaxIm. I was actually able to set up a session and let it run all night without babysitting it. :)

    Thanks, guys!

    -Russ
     
    Russell Croman, Jun 17, 2020
    #52
  13. Colin Haig

    Colin Haig Staff Member

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    Ok, good Russ.
    Your help with making this reproducible is greatly appreciated.
    Now we have to get back to James.
     
    Colin Haig, Jun 17, 2020
    #53
  14. Russell Croman

    Russell Croman Cyanogen Customer

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    Yes, sorry, James, if I hijacked your thread. :)

    -Russ
     
    Russell Croman, Jun 17, 2020
    #54
  15. James Pierce

    James Pierce Cyanogen Customer

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    Yup... still here. Any update?
     
    James Pierce, Jun 25, 2020
    #55
  16. Colin Haig

    Colin Haig Staff Member

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    We're wrapping up a new release we will want you to try. We're expecting to have it ready in a few days.
     
    Colin Haig, Jun 25, 2020
    #56
  17. Colin Haig

    Colin Haig Staff Member

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    Hi James,
    I just thought you should know we've released a a MaxIm update that will resolve some issues.
    You can find more info here:
    https://forum.diffractionlimited.com/threads/maxim-dl-6-22-released.7261/

    If this is not enough to solve it, then let me know, and I'd like to schedule a remote session to log into your machine and check a few things over.
    I'm on EDT (UTC-4).
     
    Colin Haig, Jul 2, 2020
    #57
  18. James Pierce

    James Pierce Cyanogen Customer

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    Thanks - I missed the notification on this last post. I'll upgrade ASAP - I came back here tonight because of another Maxim issue (didn't seem to crash, but refused to connect to the camera)... Anyway - I will upgrade to .22 tomorrow. You are welcome to log into my observatory anytime too.
     
    James Pierce, Jul 30, 2020
    #58
  19. Colin Haig

    Colin Haig Staff Member

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    We're also working on some additional items we've identified that will follow, possibly as a patch to 6.22.
     
    Colin Haig, Jul 30, 2020
    #59
  20. James Pierce

    James Pierce Cyanogen Customer

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    Thanks - I've upgraded to 6.22 but let me know when there are further updates worth installing.
     
    James Pierce, Aug 2, 2020
    #60
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