TX error while updating firmware on STF-8300C

Discussion in 'CCDOPS and SBIG Universal Driver (Retired)' started by Kenneth Hugill, Jan 11, 2015.

  1. Kenneth Hugill

    Kenneth Hugill Standard User

    Joined:
    Dec 28, 2014
    Messages:
    1
    I got a brand new STF-8300C and was updating it before first light and I got a TX error while updating the Firmware. I let it sit for over 30 minuets but it never recovered. The camera does not respond now. I will be sending it in for repair.

    Ken Hugill
    kenhugill@Comcast.net
     
    Kenneth Hugill, Jan 11, 2015
    #1
  2. Tim Puckett

    Tim Puckett Guest

    First action for camera problems will be to Reset. Sometimes the camera or software can boot incorrectly so a reset will correct many issues like image artifacts, erratic shutter, or connection issues.

    Did you leave it off for a few minutes.

    Regards
    Tim
     
    Tim Puckett, Jan 12, 2015
    #2
  3. Bill

    Bill SBIG Service and Repairs Staff Member

    Joined:
    Oct 12, 2014
    Messages:
    531
    Have there been any firmware updates since Matt T left? Have there been any within the past 12 months? Does the firmware need updating on a new camera? If not, perhaps the word should be spread in order to avoid this sort of event.
     
    Bill, Jan 12, 2015
    #3
  4. Tim Puckett

    Tim Puckett Guest

    Ken,

    Bill is the authority on repairs. Contact Bill to see if he can help you.
    bill@sbig.com Bill Lynch: (805) 308-6979

    I suspect the unit should not need flashing if it was just shipped.
    Regards
    Tim
     
    Tim Puckett, Jan 13, 2015
    #4

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