TX error while updating firmware on STF-8300C

Discussion in 'General' started by Kenneth Hugill, Jan 11, 2015.

  1. Kenneth Hugill

    Kenneth Hugill Standard User

    Joined:
    Dec 28, 2014
    Messages:
    1
    I got a brand new STF-8300C and was updating it before first light and I got a TX error while updating the Firmware. I let it sit for over 30 minuets but it never recovered. The camera does not respond now. I will be sending it in for repair.

    Ken Hugill
    kenhugill@Comcast.net
     
  2. Tim Puckett

    Tim Puckett Guest

    First action for camera problems will be to Reset. Sometimes the camera or software can boot incorrectly so a reset will correct many issues like image artifacts, erratic shutter, or connection issues.

    Did you leave it off for a few minutes.

    Regards
    Tim
     
  3. Bill

    Bill SBIG Service and Repairs Staff Member

    Joined:
    Oct 12, 2014
    Messages:
    468
    Have there been any firmware updates since Matt T left? Have there been any within the past 12 months? Does the firmware need updating on a new camera? If not, perhaps the word should be spread in order to avoid this sort of event.
     
  4. Tim Puckett

    Tim Puckett Guest

    Ken,

    Bill is the authority on repairs. Contact Bill to see if he can help you.
    bill@sbig.com Bill Lynch: (805) 308-6979

    I suspect the unit should not need flashing if it was just shipped.
    Regards
    Tim
     

Share This Page